ICSA began when industry leaders in Miami, Florida realized they all shared the same worries around recent announcements in changes in customs and tax regulations in Latin America and other countries. These changes were imminent and required a united response as they were going to impact the industry in a very big way.
Meetings began in early fall 2019, first in Miami, later in New York and New Jersey, where many issues where discussed: the need to improve the transparency in cost and charges to customers, the use of a common terminology to assure an understanding of fees and procedures for agents and customers and the urgency to develop best practices and raise the level of professionalism within the sector. In November 16 the first Board of Directors of ICSA was elected and the Association began its charter.
Reaching out to other associations, increasing it’s members and influence are first on the list of this Association that has big plans and a long list of challenges ahead. The new Board expects to initiate a journey that they can all be proud of in years to come. Video Interviews can be found here